Client: BT | Role: UX Designer | Platform: Web | Date: Early 2017
Overview
The One Voice SIP Trunk project is an internal web platform to manage range of phone numbers and their possibilities of call diverting.
The solution is being used by thousands of attendants, and impacts thousands of companies across Europe.
Discover
For discover phase personas were created to identify big use scenarios. They were essential to synthetize the user research findings, and provide the user vision to the team.
An important characteristc for BT is personas must always consider users disabilities, so the team members always need to have accessibility in mind when designing.
FRAME
The main obstacle that the team found was the inumerous unhappy paths and we had the challenge to observe and solve all of them one by one by using the user-flow tool that helped us to understand navigation scenarios and error possibilities.
Build
Low fidelity wireframes were done just to start a new concept and test it. So it was possible to validate the main idea of the SIP Trunk Project.
Evaluate
Low fidelity wireframes were done just to start a new concept and test it. So it was possible to validate the main idea of the SIP Trunk Project.
BUILD
Interactive prototypes were built to help the communication between Design and Development teams and, also serves as a tool to demonstrate the project to stakeholders.
BUILD
I was the responsible for the styleguide as well, this tool helped us to ensure that the metrics, alignment and design styles are followed by the development team.
Styleguide elements: grid, typography, icons, colours, components and basic interactions.
Styleguide elements: grid, typography, icons, colours, components and basic interactions.
